Shipping & Returns

Shipping

We try to where possible pass savings onto our customers and as such most of our orders over $150 will receive Free Shipping. However there are some exclusions to this, the current exclusions are below:

Bulk Shipping Items – Due to size and weight of some furniture items there will be shipping fees applied, these are calculated at checkout. Also please note that WA/NT/TAS may incur further shipping costs ontop of what is listed at checkout. If you live in these states please contact us before ordering so we can clarify and confirm the total price with you.

Items sent direct from some suppliers – At the moment this applies to Livly Lights, shipping will be added at checkout as per their shipping pricing.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

Please allow 5-10 working days for you order to be delivered.

 

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

Please kindly contact us for more information if you are unsure if delivery can be made to your postcode and we will confirm with our couriers to ensure your order can be processed successfully.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER, MITCHELL PLATEAU,OOMBULGURRI,  KALUMBURU, PRINCE REGENT RIVER,  WYNDHAM
WA 6743 WARMUN, CAMBRIDGE GULF, LAKE ARGYLE, DURACK, GIBB, KUNUNURRA
TAS 7151 HEARD ISLAND,  DAVIS, MAWSON, MACQUARIE ISLAND, MCDONALD ISLANDS, CASEY

Bulky items

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6700-6799
WA 6055
WA 6215-6699
TAS 7151

Returns

We do not currently offer refunds or exchange for Change of Mind purchases.

Store credit, exchange or refund is available on faulty goods, please contact us via our Contact page and we will be in touch.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

 

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